Refund Policy

At FuryNews, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines our procedures for returns, refunds, and exchanges for digital game products purchased through our website.

1. Eligibility for Refunds

1.1. Refundable Circumstances

You may be eligible for a refund under the following circumstances:

• Non-delivery of product: If you have been charged for a purchase but did not receive the download link or activation code.
• Technical issues: If the game is unplayable due to technical issues that are not related to your system specifications and cannot be resolved through our customer support.
• Unauthorized purchases: If you can verify that the purchase was made without your authorization.
• Incorrect product: If you received a different product than what you ordered.
• Canceled pre-orders: Pre-ordered games that have not yet been released can be canceled for a full refund.

1.2. Non-Refundable Circumstances

Refunds will generally not be provided in the following situations:

• After the game has been downloaded, the activation code has been revealed, or the product has been used.
• If you simply change your mind about a purchase (except for pre-orders before release).
• If you purchased the wrong product by mistake (always verify your cart before completing the purchase).
• If the game does not meet your expectations in terms of gameplay, content, or quality.
• If the game does not work on your system due to failure to meet the published system requirements.
• If your request is made after the refund request period (see Section 2).

1.3. Special Considerations for EU Customers

If you are a customer residing in the European Union, you have the right to withdraw from the purchase without giving any reason within 14 days from the date of purchase, as per the EU Consumer Rights Directive. However, by ordering a digital product from us, you acknowledge that:

• You consent to immediate delivery of the digital content.
• You acknowledge that by consenting to immediate delivery, you lose your right of withdrawal once the download or streaming of the digital content has begun.
• If you have not yet accessed the digital content, you retain your right of withdrawal during the 14-day period.

2. Refund Request Period

2.1. Standard Refund Window

Refund requests must be submitted within 14 days of the purchase date, except in the case of:

• Non-delivery, where the request should be made within 14 days from the expected delivery date.
• Technical issues that could not have been reasonably discovered within the standard refund window, where extended consideration may be given.

2.2. Pre-Order Cancellations

Pre-orders can be canceled at any time before the official release date of the game. Once the game is released and the digital content becomes available for download, standard refund rules apply.

3. Refund Process

3.2. Processing Time

If your refund request is approved:

• The refund will be processed within 5-10 business days from the approval date.
• The refund will be issued using the original payment method used for the purchase.
• Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

3.3. Refund Amount

When a refund is approved, we will refund:

• The full purchase price of the product.
• Any applicable taxes related to the purchase.

Processing fees may not be refundable, depending on the payment method and the specific circumstances of the refund.

4. Special Circumstances

4.1. Game Bundles

For purchases of game bundles or packages:

• We generally do not offer partial refunds for individual games within a bundle.
• If you request a refund for a bundle, you must return the entire bundle and lose access to all included games.
• If only certain games within the bundle have technical issues, we may offer alternative solutions such as store credit or replacement with a different game of similar value.

4.2. Technical Support Before Refund

If you're experiencing technical issues with a game:

• We strongly encourage you to contact our technical support team before requesting a refund.
• Our support team will make reasonable efforts to help resolve any technical problems.
• If the issue cannot be resolved after reasonable troubleshooting efforts, a refund may be considered.

4.3. Account Termination or Ban

If your FuryNews account is terminated or banned due to violations of our Terms of Service:

• You may lose access to purchased games without eligibility for refunds.
• Any pending refund requests may be canceled.

5. Exchanges and Store Credit

5.1. Game Exchanges

In some cases where a refund is not possible, we may offer an exchange for a different game of equal or lesser value. If you exchange for a game of lesser value, the difference may be issued as store credit.

5.2. Store Credit

We may offer store credit instead of a monetary refund when:

• A refund to the original payment method is not possible.
• You prefer to receive store credit for a future purchase.
• The specific circumstances of your case make store credit the most appropriate solution.

Store credit has no expiration date and can be used for any future purchase on FuryNews.

6. Refund Limitations and Abuse Prevention

6.2. Fraudulent Refund Requests

Submitting fraudulent refund requests, including but not limited to false claims of non-delivery or technical issues, is strictly prohibited and may result in:

• Denial of the current and future refund requests
• Suspension or termination of your FuryNews account
• Legal action in cases of serious fraud

7. Comparison of Refund Eligibility by Product Type

8. Policy Updates

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Your continued use of our services after such changes constitutes your acceptance of the new Refund Policy.

For refund requests related to purchases made under a previous version of this policy, the policy in effect at the time of purchase will generally be applied.